Privacy Policy

Indian Spiceworks LLP

Brand: Raswak

Website: www.raswak.com

Last Updated: [Insert Date]

Indian Spiceworks LLP, operating under the brand Raswak, respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make purchases through www.raswak.com.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you interact with our website or place an order, we may collect the following information:

Personal Information

You may voluntarily provide information such as:

• Name
• Email address
• Mobile number
• Billing and shipping address
• Order details
• Payment confirmation details

This information is required to process orders and deliver products.

Automatically Collected Information

When you browse our website, certain technical information may automatically be collected, including:

• Internet Protocol (IP) address
• Device type
• Browser type
• Operating system
• Pages visited on the website
• Date and time of visits

This helps us improve website functionality and user experience.

2. How We Use Your Information

Your personal information may be used for the following purposes:

• Processing and fulfilling orders
• Providing delivery and logistics services
• Communicating order updates
• Customer service and support
• Improving website performance
• Sending product updates and promotional communications (with your consent)

We only collect and use information necessary for providing our services.

3. Sharing of Information

Indian Spiceworks LLP does not sell or rent personal data to third parties.

However, we may share limited information with trusted service providers when required to operate our business, including:

• payment gateway providers
• courier and logistics companies
• website hosting providers
• IT and technology service providers

These parties are required to handle your information securely and only for service-related purposes.

Payments may be processed through third-party gateways such as Razorpay, Cashfree, or similar payment providers.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience.

Cookies help us:

• remember user preferences
• analyse website traffic
• improve website functionality

Users may disable cookies through their browser settings, although some features of the website may not function properly without them.

5. Email and Promotional Communication

With your permission, we may send communications related to:

• new Raswak product launches
• seasonal food offerings
• festival promotions
• special discounts or announcements

You may opt out of promotional emails at any time using the unsubscribe option or by contacting us.

6. Data Security

We implement reasonable technical and administrative safeguards to protect personal information.

Measures may include:

• secure payment processing
• encryption where applicable
• restricted internal access to data

Although we strive to protect your data, no internet transmission can be guaranteed to be completely secure.

7. Data Retention

We retain personal data only for as long as necessary to:

• fulfil orders
• comply with legal or regulatory obligations
• maintain financial records
• resolve disputes

Once data is no longer required, it may be securely deleted or anonymised.

8. Your Rights

Under applicable Indian data protection laws, users may have the right to:

• request access to their personal information
• request correction of inaccurate data
• withdraw consent for marketing communication
• request deletion of personal data where applicable

Requests can be made by contacting us via email.

9. Children's Privacy

Our website and services are not intended for individuals under the age of 18 years.

We do not knowingly collect personal data from children.

If we become aware that personal information of a minor has been collected without parental consent, we will take appropriate steps to delete such data.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

Users are encouraged to review the privacy policies of those websites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• legal changes
• business practices
• improvements in our services

Updated policies will be posted on this page with a revised date.

12. Contact Information

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Indian Spiceworks LLP
Brand: Raswak
Email: care@raswak.com