Shipping Policy

Indian Spiceworks LLP

Brand: Raswak

Website: www.raswak.com

This Shipping Policy explains how orders placed on raswak.com are processed and delivered.

1. Shipping Charges

We aim to keep shipping simple and affordable for our customers.

• Free shipping is available on orders above ₹799.
• For orders below ₹799, a standard delivery charge of ₹59 will apply.

Shipping charges, if applicable, will be displayed during the checkout process. Currently, these shipping terms apply to orders shipped within India.

2. Delivery Coverage

Raswak products are delivered across most serviceable locations in India through trusted courier and logistics partners.

Delivery availability depends on the serviceability of the customer's location by our courier partners.

3. Order Processing

All Raswak products are prepared and packed with care.

Orders are generally:

• processed within 1–2 business days
• dispatched soon after packaging is completed

Since our products are traditional food preparations, we aim to pack them as fresh as possible before dispatch.

4. Estimated Delivery Time

Delivery timelines may vary depending on the destination.

Typical delivery times are:

• Major cities and metro locations: 2–4 business days
• Other locations across India: 4–6 business days

While we strive to deliver orders promptly, delays may occasionally occur due to:

• courier logistics issues
• weather conditions
• festival or holiday seasons
• unforeseen operational circumstances

5. Order Confirmation and Tracking

Once you place an order on our website:

• You will receive an order confirmation email containing your order details.
• After the order is dispatched, you may receive a shipping confirmation message or email.
• Tracking details may also be provided where available.

These notifications help you stay updated on the status of your order.

6. International Shipping

Currently, Raswak products are primarily shipped within India.

For international shipping enquiries, customers may contact us directly at care@raswak.com or 7204236810. Delivery timelines and shipping charges for international orders will depend on destination and courier availability.

7. Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, cancellation may not be possible. However, if there is a genuine concern, customers are encouraged to contact our support team and we will try to assist wherever possible.

8. Delivery Issues

If you experience any issues with delivery, such as:

• delayed delivery
• damaged package
• incorrect product received

please contact us within 48 hours of delivery so that we can review the issue and provide assistance.

Further details regarding returns or refunds can be found in our Refund Policy available on the website.

9. Contact Information

For questions related to shipping or delivery, please contact:

Indian Spiceworks LLP
Brand: Raswak
Email: care@raswak.com